Warranty

**STANDARD PARTS WARRANTY**

All the parts we sell come with a 3 month Warranty

Extended Parts warranty items

Power Steering Pumps – 1 Year / 20,000Km

Power Steering Racks – 1 Years / 20,000Km

Power Steering Boxes – 1 Years / 20,000Km

Hoses – 1 Year / 20,000Km

Steering Rack Ends – 2 Years / 40,000Km

Electrical Parts – 6 Months  / 10,000Km (Terms & conditions apply)

**Electrical Parts Terms & Conditions warranty is void if the part has been wired up incorrectly, missed used or damaged in any way**

WARRANTY TERMS

  1. Subject to the terms and conditions set out below, R Kent & Sons agree to repair or replace the Product (as the case may be) which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with R Kent & Sons specifications during: the Standard Warranty period of 3 months; or the applicable Extended Warranty period, commencing on the date of delivery of the Product.  Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.
  1. The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the law.
  2. Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard or Extended Warranties.
  3. R Kent & Sons requires any customer requesting service under the Standard or Extended Warranties to comply with directions from R Kent & Sons staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.
  4. Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to R Kent & Sons before the Product will be repaired or replaced in accordance with these terms.
  5. R Kent & Sons reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, R Kent & Sons reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, R Kent & Sons will determine, in its discretion, the closest Product within the then current range of Products offered by R Kent & Sons with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of  R Kent & Sons. R Kent & Sons may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty or Extended warranty does not extend or restart the Standard Warranty or Extended Warranty period.
  6. If R Kent & Sons is unable to repair or replace the Product, the customer will be provided with credit for R Kent & Sons store or may be refunded the price of the Product (at R Kent & Sons discretion). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost.
  7. Where R Kent & Sons authorises warranty service of a Product, R Kent & Sons will organise for our authorised courier to pick up the Product during business hours (between 9am and 5pm, Monday to Friday) and deliver it to the appropriate authorised repair centre, provided that the Product is safely and securely packaged for safe transport. In this situation R Kent & Sons will cover the cost of transport of the serviced Product to and from the Customer. Alternatively, the Customer may take the Product to the appropriate repair centre for service if R Kent & Sons specifically authorises the Customer in writing to do so. Alternately, the Customer may post the Product as directed by R Kent & Sons if R Kent & Sons specifically authorises the Customer in writing to do so, in which case R Kent & Sons will refund the Customer the cost of the postage on provision of a scanned copy of the postage receipt. Where the customer is located outside Australia, R Kent & Sons may require that the Product be sent to Hong Kong or Australia, as directed by .
  8. R Kent & Sons reserves the right to determine which authorised repair centre (including R Kent & Sons internal repair facility) is the appropriate service location in any particular circumstance.
  9. The Product will be at the Customer’s risk while in transit to and from the R Kent & Sons Authorised Repair Centre.
  10. R Kent & Sons may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order.
  11. R Kent & Sons reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the R Kent & Sons specifications, subject to applicable law.
  12. The Standard and Extended Warranties are not transferrable to a new owner of a Product originally purchased from www. R Kent & Sons com. au, provided R Kent & Sons is informed by contacting R Kent & Sons Sales via the sales Centre within 7 days of the date of transfer.
  13. Extended Warranties are available for some Products, as listed on the above. 
  14. Where an Extended Warranty is applied, it will replace the Standard Warranty period of 3 months with the extended warranty period (for example, either 6 or 12 months).
  15. R Kent & Sons is entitled to terminate the Extended Warranty by e-mail notice to the Customer in the event that in R Kent & Sons opinion, the Product is used contrary to its specifications.
  16. To the full extent permitted by law, the Standard Warranty and Extended Warranty will not apply in respect of a Product:

          If the Product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the Product; If the factory-applied serial number has been altered or removed from the Product; To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, is-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product; To damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the Customer, unless otherwise specified in these Warranty Terms and Conditions; To any third-party software or hardware not contained in the Product as originally configured by the manufacturer; To any failure, to the extent that the failure is not a failure of the Product to perform in accordance with its specifications; To service of any product whilst it is outside Australia.

  1. To the full extent permitted by law: R Kent & Sons will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

          R Kent & Sons aggregate liability in respect of all claims under the Standard Warranty and Extended Warranty shall not exceed the original purchase price of the Product or, at R Kent & Sons option,                              replacement of the Product with a like or similar Product. R Kent & Sons excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.

  1. Insofar as they apply to warranties relating to Products supplied by  R Kent & Sons Australia, these Standard and Extended Warranty Terms and Conditions are governed by and must be construed according to the law of the State of Victoria, Australia and the parties submit to the jurisdiction of the courts in that State.

If you need to claim for a warranty item, please email admin@kents.net.au with your order number and details about the product issue you are having. We will respond promptly to resolve the issue